Shipping & Returns

Fik Fine Art
Oliver, British Columbia, Canada

This page explains how we ship original sculpture and studio apparel, how local pickup works, and how returns and refunds are handled.

Please read it with our Terms of Sale and Privacy Policy.

Business days means Monday to Friday, not including statutory holidays observed in British Columbia.

Questions: our Contact page or [email protected].

Where we ship

We ship to Canada and the United States only. We cannot accept orders for other countries.

All prices and shipping charges on this site are in Canadian dollars (CAD).

Original artwork and apparel are fulfilled differently and often arrive in separate shipments, on different timelines.

Original artwork

Paying for a sculpture

When you buy a priced original on this site, you pay for the sculpture itself at checkout. Crating and freight are not collected at checkout.

We will send you a crating and freight quote within 2 business days of the order. The quote is for delivery to the address on your order (or another address we both agree on in Canada or the United States). The quote will set out what is included.

• If you accept the quote, we will send a Square invoice for the freight. Once that is paid, we will crate the piece and arrange shipping.
• If you decline the quote, we will refund you in full for the sculpture (and any tax collected on it), to your original payment method. You will not owe a restocking fee for declining freight.

For Canadian delivery addresses, GST is added to the freight quote.

Very large or unusually complex pieces may be offered as request-a-quote rather than as a standard checkout item. In that case we will discuss price, crating, and delivery with you before any payment is taken.

Timing after you accept a freight quote

Timing depends on the piece, the crate, and the carrier. We will give you a more specific estimate with the quote. We will also share tracking or carrier details once the shipment is underway.

Free local pickup (Canada only)

You are welcome to collect a purchased original at the studio in Oliver, British Columbia, at no charge, by appointment.

Local pickup is available only for customers with a Canadian address. It is not offered on orders shipping to the United States.

If you choose pickup at checkout (or arrange it with us after the order), we will confirm a time and share what you need to find the studio. Please bring a government-issued photo ID that matches the order, and enough help and vehicle space for the piece. Someone else may collect the piece for you if you give us written authorization in advance.

Apparel (Art Attic and Fik Fine Art)

Studio apparel is made to order by our print-on-demand partner, Printful. It is not picked from a shelf at the studio. Production and delivery are handled by Printful and its carriers. Items may ship from a facility in Canada, the United States, or another location in their network, depending on the product.

Apparel ships separately from original artwork and may arrive on its own timeline. Caps and hats are typically packed on their own, so a cap ordered with a shirt or hoodie may arrive in a second parcel.

Apparel shipping rates (buyer pays at checkout)

These are the flat rates charged on this site:

Rates are in CAD and are added at checkout, before tax. For Canadian addresses, GST or HST is charged on the order, including shipping, according to CRA rules. For US addresses, no Canadian GST or HST is added; you are responsible for any US duties or taxes.

Estimated production and delivery times

The following are estimates, not guarantees. They follow Printful’s published Standard (flat-rate) figures as of 11 November 2026, and can change with order volume, the product, stock, and carrier conditions.

• Production (fulfillment): typically 2–5 business days after the order is placed. The day you order does not count; timing is in business days.
• Standard shipping after the item leaves production, when the parcel is travelling domestically within Canada or within the United States: typically 3–4 business days.
• Together, many domestic orders arrive about 5–9 business days after you order.
• If an item is made in one country and shipped to the other, Printful’s published Standard international time is typically 5–20 business days after fulfillment, so the overall wait can be longer.
• This shop uses Printful’s Standard service, which is included in the flat rates above. Express shipping is not offered at checkout.

If a cap ships separately from other apparel, each parcel follows its own production and delivery estimate.

You will receive tracking when Printful hands the parcel to the carrier. If the estimated delivery window has passed, please wait a couple of extra days, then contact us and we will look into it with our partner.

Wrong or incomplete apparel address

Please check your shipping address before you pay. If a parcel is returned because of an incorrect, incomplete, or unclaimed address, a reshipment can often be arranged, but reshipping costs may apply.

Returns and refunds

Apparel

Because apparel is made to order, we follow our production partner’s standard returns practice, as published by Printful as of 11 November 2026.

We can help with a replacement or a refund if:

• the item arrives damaged, defective, or misprinted (for example a manufacturing error, a warped or poorly placed print, wrong colours, or the wrong item)
• the package is lost in transit

Please report the issue within 30 days of delivery, or within 30 days of the estimated delivery date if the package never arrived. Include clear photos of the problem. If several items with the same design are affected, one photo that shows them together is helpful. In most of these cases you do not need to send the item back.

We cannot accept a return or exchange because:

• you ordered the wrong size or colour
• you changed your mind after ordering or after the item arrived

If something is wrong with an apparel order, please contact us first through our Contact page or [email protected], rather than writing only to the production partner. We will take it from there, including arranging a replacement or refund where the policy applies. Approved refunds are returned to your original payment method.

Original artwork

Please inspect the piece on delivery (or at pickup) and note any obvious damage with the carrier if you can.

Shipping damage. If a piece arrives damaged, please contact us within 48 hours of delivery, with photos of the piece, the crate or packaging, and the shipping label if you have it. We will work with you and the carrier on repair, a refund, or another fair resolution. Do not discard the crate or packing materials until we have agreed what to do next.

Change of mind or other returns of an undamaged original. Because each original is unique, returns of undamaged work are at the studio’s discretion. If we agree to a return, please request it within 14 days of delivery (or pickup), keep the piece in the same condition in which it arrived, and be prepared to pay the return freight and any return crating. Once we receive the piece in that same condition, we will refund the sculpture price and the original outbound freight you paid, if any, to your original payment method. The cost of return freight is not refunded.

Declining a freight quote is not treated as a return. If you decline the quote, you receive a full refund, as described earlier on this page.

A custom commission may have its own written terms, including whether a deposit is refundable.

Cancelled or declined payments

If a payment is not completed, or we cannot fulfill an order and must cancel it, we will refund any amount we have already collected for that order, using the original payment method where we can.

Changes

We may update this page from time to time. The version in force when you place an order applies to that order.

Last updated: 11 November 2026